Jack Dorsey publica un nuevo artículo: usar IA para reemplazar la coordinación jerárquica y redefinir la estructura organizacional humana

Golden Finance reports that on April 1, Twitter founder Jack Dorsey and Roelof Botha jointly wrote a long article titled 《From Hierarchy to Intelligence》 (From Hierarchy to Intelligence), explaining that using AI to replace human hierarchical coordination will become a common pattern for future organizations, and to end long-standing hierarchical dependence of over two thousand years. The core viewpoints are as follows: For more than 2,000 years, organizational design has been built on hierarchy. This structure originates from the military and industrial eras and is mainly constrained by the human “span of control,” which typically can only effectively manage 3–8 people. Hierarchy is, in essence, an “information routing protocol,” but as the number of hierarchical levels increases, it will significantly slow down information flow and decision-making speed. Block is trying to completely replace the function of human hierarchical coordination with AI, transforming the company from a “hierarchical organization” into “a company built as agents.” Value will shift from hierarchy to intelligence; people’s roles will be pushed to the “periphery,” responsible for confronting reality, intuition, and ethics, while AI is responsible for coordination, alignment, and proactive decision-making. The article proposes using AI to build two key world models to replace middle management: Company world model: based on various decision records, code, documents, and more generated by remote work, so that AI continuously keeps track of the company’s internal operating state. Customer world model: based on real transaction data generated by Cash App, Square, and others (Block believes that money is the most honest signal), to form a deep understanding of customers’ real economic situation.