Are there insiders in compliant exchanges? A former customer service employee of a major trading platform was recently arrested by the police, and the incident has caused a huge stir in the industry.

According to the platform's CEO on social media, the company adopts a zero-tolerance policy towards any misconduct and has confirmed that the former employee was arrested for violating operational rules. At first glance, it seems like a common case of employee misconduct, but the details are key — this incident did not happen at the US headquarters, but in Hyderabad, India.

What does this mean? A former customer service representative overseas can pose a threat to the security of accounts for users worldwide. This kind of cross-border internal risk has led many to reevaluate the true dangers associated with customer service roles.

Many users never imagine that seemingly low-level customer service jobs actually hold astonishing system permissions. Customer service staff typically have access to user authentication processes, account freezing and unfreezing operations, sensitive work orders, and internal system access rights. If these permissions are abused, the damage can be as severe as a cyber hacking attack.

The platform's CEO is very firm — no cover-ups, no private settlements, and full cooperation with law enforcement. This transparent approach, although it may impact the brand in the short term, demonstrates the platform’s serious attitude toward protecting user assets in the long run.

This incident serves as a wake-up call for the entire industry: the security defenses of crypto trading platforms must protect against not only external attacks but also internal corruption. Employee background checks, permission management, and internal supervision mechanisms are becoming new dimensions of exchange competitiveness.