2026-01-13 12:23:11

Spaace recently launched a practical customer support system that integrates real-time chat, a knowledge base, and the Astro intelligent agent as core modules. This solution draws inspiration from Discord community management experience but goes deeper by being directly built into the product. The December update officially rolled out these features, allowing users to receive instant assistance directly within the platform without switching back and forth. This approach of combining community interaction with product support is quite interesting and has made the overall experience much smoother. For Web3 projects looking to improve user retention and satisfaction, this type of solution is worth considering.

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MerkleMaid

· 9h ago

Whoa, Spaace, this move is solid. No need to keep messing with Discord anymore. --- This is the way it should be. Built-in support systems are just more convenient. --- Is Astro's intelligent agent reliable? Or is it just a gimmick? --- Finally, a project that cares about user experience. Other teams should learn from this. --- Handle everything directly on the platform. No more jumping around, it's really comfortable.

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ChainPoet

· 9h ago

Finally, a project has got the support system right, no more running back and forth between Discord, Twitter, and Telegram. --- The Astro agency part is interesting, just not sure how intelligent it is, whether it will still be that set of template responses. --- Built-in support systems are indeed convenient, but how many people in the Web3 circle will actually use them properly? --- Transferring Discord experience to do in-depth development, I think this approach is viable and much better than most projects' half-baked solutions. --- Retention is easy to talk about, but the key is whether subsequent iterations will be effective or not; don’t let it become just a display. --- This update at least shows that Spaace cares about user experience. In the Web3 space, that’s already considered thoughtful.

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BearMarketSunriser

· 9h ago

Finally, some projects are making their support systems look decent, no more messing around with redirects. How's the Astro intelligent agent coming along? Is it just another useless feature? Bringing Discord experience into the platform was indeed a smart move; the community's DNA is already strong. As for retention, honestly, it's about not making users wait and get annoyed. Spaace's approach really hit the mark. But it still depends on how it performs in actual use; don't let it look good but perform poorly. Web3 projects should learn from this approach; we really have a lot of catching up to do in terms of user experience.

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