Missing water outage alerts? Illinois utility says update MyWater

2026-04-03 05:19:18

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Illinois American Water is urging its customers to update their contact information in the MyWater portal to ensure they receive emergency and service-related alerts, such as those concerning water main replacements and flushing. The company emphasized the importance of timely notifications for service disruptions and outlined several customer assistance programs for those facing financial hardship, including discounts and help with bills. Customers can update their details, view active alerts, or register for a new MyWater account using their account number.

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