Google executive: AI won't replace your job, it just makes you love your job more

Written by Tom Carter; Compiled: Heart of the Metaverse

Too long to read the version:

Philip Moyer of Google Cloud told Insider that generative AI will boost job satisfaction.

• AI tools are reducing tedious workloads, he said, and employees are now “waiting for it to appear.”
• Some worry that AI will cause job losses, and Goldman Sachs said AI could affect 300 million jobs.

A Google executive said AI could help reduce menial and boring tasks so employees could enjoy their work more.

! [image] (https://img-cdn.gateio.im/webp-social/moments-40baef27dd-1036ed5449-dd1a6f-69ad2a.webp)

Philip Moyer, vice president of Google Cloud’s global AI business, said generative AI tools such as ChatGPT and Bard will not replace employees’ jobs, but may instead improve job satisfaction and help employees be more productive.

In a recent interview, he said: “I think satisfaction and proficiency are the direction where AI will really have a profound impact.” ”

“If you look at people’s job satisfaction when they use generative AI, studies done by companies that are experimenting with AI show that almost 80-90% of employees are unanimously ‘satisfied.’” AI has made my job better. ”

However, some worry that generative AI could lead to widespread job losses. Goldman Sachs predicts that AI systems such as ChatGPT could affect as many as 300 million full-time jobs worldwide.

However, some experts believe that the new technology can reduce time-consuming administrative work. A recent study by the National Bureau of Economic Research found that generative AI can increase productivity and improve employee morale.

Oded Netzer, a professor of business at Columbia University, told Insider: "Most of the things that AI is doing right now, it’s not something we like to do. He likens generative AI tools to “enhanced autocomplete,” which can accomplish menial tasks like writing emails and filling out spreadsheets, and says they will have a particularly big impact on low-retention work environments such as call centers.

While he acknowledged that some jobs would be lost as a result of the transition, he said predictions of widespread unemployment may not come true as AI boosts productivity.

“It’s going to increase productivity, so we’re likely to see more jobs, not fewer jobs,” Netzer said. What company have you ever seen say, ‘Oh, we’re doing so well, why don’t we hire fewer people?’"

Netzer compared artificial intelligence to the introduction of automated teller machines (ATMs) to the banking industry. While this change has led to the loss of a large number of manual bank teller jobs, the cost of opening a branch has also decreased, and the demand for branches has increased, which has created a large number of new jobs.

Moyer told Insider that generative AI will transform industries that require a lot of administrative work, such as finance, invoicing and healthcare, and said the adoption of the technology is inevitable because employees are now “waiting for the advent of AI.”

“I don’t know anyone who would be upset if you offered to reduce his workload by 20 percent,” he said. Frankly, I don’t think any business is going to say, ‘Okay, we’re not going to do this anymore.’" ’”

Google launched a slew of new AI products this year in an effort to catch up with rivals like OpenAI and Microsoft.

But the company also faces questions about the accuracy of generative AI tools, such as its Bard chatbot, which, like its competitor ChatGPT, is prone to “fantasizing” a lot of false information.

Google reportedly plans to launch a new AI model “Gemini” in the coming months, which is said to have advanced “multimodal” capabilities that rival OpenAI’s flagship model, GPT-4.

Moyer told Insider that Google’s future models will make some “big breakthroughs” on “really difficult multimodal problems,” allowing them to interpret multiple types of data simultaneously.

But for now, he said, generative AI is in the “manage” phase, and tech companies are trying to root out accuracy issues and reduce the huge cost of running models.

“I want to tell people that in the next three years or so, the industry will work to improve the accuracy of models, reduce the cost of models, and get businesses and organizations on board,” he said. ”

“So it’s going to be an era of management. And as you look to the future, you’re going to start to get involved in reasoning and really complex issues in this multimodal era,” he added.