Shanghai Consumer Protection Commission: Ride-hailing platforms have an obligation to ensure the authenticity and accuracy of billing.

On July 25, Jin10 Data reported that a passenger recently complained that a Didi driver charged an unusually high fee. Didi later confirmed that the driver used a ‘cheat device’ to change the original 26 yuan trip into a 220 yuan trip. The Shanghai Consumer Protection Committee believes that this incident not only harms the legitimate rights and interests of consumers, but also exposes problems with the billing and management of online car-hailing platforms. Consumers order through online car-hailing platforms and pay according to the platform’s displayed fare after the trip ends, so the online car-hailing platform has an obligation to ensure the authenticity and accuracy of the billing.