Jinshi data, February 13, overnight U.S. stocks opened, Futu platform found network anomalies, resulting in some customers unable to operate order instructions and other situations. On February 13, Futu responded, “We immediately conducted an investigation and repair, as of 23:15 that night, the addition of trading orders has returned to normal; currently, the abnormal situation of most affected customers has been restored, for individual special cases, we are actively following up and handling.” Futu emphasized that it deeply apologized to the affected customers. In order to better solve customer problems, a dedicated customer service team has been established to provide answers and support to customers at any time. In the future, we will continue to work hard to improve system stability and ensure a better service experience for customers.
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