One area where Kenyan startups need to improve on is on customer support.


Users will call your product a SCAM and FUD it to hell just because your support took long or never replied to a simple complaint.
The average user won't understand that you're running an entire company on your own. They just want everything working well and fast.
This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.
  • Reward
  • Comment
  • Repost
  • Share
Comment
Add a comment
Add a comment
No comments
  • Pin